Refund policy
Return & Refund Policy
AfroMarket Square – Return & Refund Policy
We take pride in the quality of our products. If something isn't right with your order, we're here to help.
Eligibility for Refunds Due to the perishable nature of our products (fresh groceries, food items), we can only accept refund requests in the following cases:
- Items received damaged or spoiled
- Incorrect items delivered
- Missing items from your order
Requests must be raised within 24 hours of delivery with photo evidence where applicable. Please contact us via WhatsApp (+447903455237) or email afromarketsquare9@gmail.com
Refund Processing
- Approved refunds are processed within 48 hours of approval.
- Refunds are credited to your AMS Wallet by default, If you ordered via our App
- AMS Wallet funds are non-withdrawable and can be used for future purchases on AfroMarket Square.
- Using your AMS Wallet allows instant checkout without bank processing delays.
By placing an order on AfroMarket Square, you agree to this refund method.
Non-Refundable Items
- Perishable goods that have been delivered in satisfactory condition
- Items damaged after delivery due to improper storage
- Orders where the issue was not reported within 24 hours
Contact Us For any refund queries, please reach out to our operations team: 📧 afromarketsquare9@gmail.com 🌐 shop.afromarketsquare.com
AfroMarket Square Operations Team